Privacy Policy

Overview

Collective Theme (“we”, “us”, “our”) operates collectivetheme.com. This policy explains what personal information we collect, how we use it, and your rights in relation to it. We keep this simple — we collect only what we need and we don’t sell your data to anyone.

What we collect

We may collect the following information:

• Contact information — your name and email address when you submit a free store audit request or contact us directly.
• Store URL — submitted voluntarily as part of the audit process.
• Payment information — handled entirely by our payment processor (Stripe). We never store card details on our servers.
• Usage data — pages visited, time spent, referring URL, and browser/device type, collected via analytics to help us improve the site.

We do not collect sensitive personal information (health, financial, or government identity data).

How we use your information

• To respond to free store audit requests and provide personalised recommendations.
• To process payments and send purchase confirmations.
• To send transactional emails related to your purchase (delivery of code, support).
• To understand how visitors use the site and improve the product over time.

We do not use your information for advertising, and we do not share it with third parties for their own marketing purposes.

Third-party services

We use the following third-party services to operate the site:

• Stripe — payment processing. Your card details go directly to Stripe and are governed by their privacy policy.
• Netlify — site hosting. Server logs may include your IP address.

Each of these services has its own privacy policy that governs how they handle data.

Cookies

We use essential cookies required for the site to function and basic analytics cookies to understand site usage. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some parts of the site may not function correctly if you do.

Data retention

We retain audit inquiry information for up to 2 years in case of follow-up correspondence. Purchase records are kept for 7 years for accounting purposes. You can request deletion of your personal data at any time (see below).

Your rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where we have no legal obligation to retain it).
• Withdraw consent for any processing based on consent.

To exercise any of these rights, contact us via the contact page. We will respond within 30 days.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of the site after an update constitutes acceptance of the revised policy.

Contact

Questions about this policy? Reach us via the contact page or email us at the address listed there.